Referring Patients
Referring a patient to the Victorian Centre for Mental Health is a straight forward process. No matter which of our services or programs you direct your patient to.
Process to refer patients
General Practitioner or Psychiatrist can arrange admission to The Victorian Centre for Mental Health via our Intake Department.
We understand that every GP Practice has different procedures, thus there are two options of sending us patients’ referral via email or FAX.
Both options are received in an electronic format. All referrals are handle in a private and confidential manner as is all information. Upon receipt of GP referral. We will endeavour to acknowledge referrals within 5 business days to the sender.
Once our Intake Coordinator has received your referral letter will then contact the patient to obtain general information, including Health Fund details. Once the patients Health Fund has been checked we will contact the patient regarding any out of pocket expenses that may be incurred.
Our Intake Coordinator will contact the patient and let them know what time to arrive to commence our treatment program.
For further information please contact:
Phone: (03) 9530 9777
Fax: (03) 8692 6771
To download a PDF version of our intake form click below
VCMH Consulting Suites
Hours:
Mondays – Fridays: 9.00am – 5.00pm
Saturdays: 10.00am – 5.00pm
Sundays: 8.30am – 12.00pm
If your patient requires a consultation from a specific Victorian Centre for Mental Health Psychiatrist or Specialist, or you do not know a specific specialist for your patient’s needs and/or would like a next available appointment with a suitable doctor, we recommend the GP provides either an Open Referral Letter or Direct Referral Letter.
Email Open or Direct Doctor Referral Letter to: consulting@vcmh.com.au
FAX direct Doctor Referral Letter to: (03) 8692 6771
For inquiries, contact: (03) 9530 9777
VCMH Day Programs
General Practitioners, in addition to non-credential mental health specialists, can now directly refer their patients to our day programs. Upon receipt of an Open Referral, a Victorian Centre for Mental Health psychiatrist and a Victorian Centre for Mental Health clinician will review patient’s suitability for our Day programs.
Email an Open Referral Letter to DDP to: info@vcmh.com.au
FAX an Open Referral Letter to us on (03) 8692 6771
The Open Referral will be processed by the following:
- Clinical Team will review referral’s suitability
- Patient’s health fund check occurs to determine eligibility and cover
- Victorian Centre for Mental Health Administration Officer will contact the referrer with outcome.
If accepted, the referral will be registered and the Victorian Centre for Mental Health Adminsitration Officer will contact the patient to schedule an assessment appointment.
VCMH Admission
We are located on the first floor of the building. Reception staff will facilitate your patients admission upon arrival. Our staff will help orientate them to the Centre and will answer questions they may have regarding their treatment, safety, security and our routines.
The Patient needs to bring the following:
- Referral letter
- GP details
- Medicare Card
- Private Health Insurance Card
- Veterans Affairs Card, Pension Number and Pharmacy Entitlement Card
- All medications you are currently taking including tablets, vitamins, mixtures, creams, inhalers or drops. Check with staff whether or not to bring your dosette
- Mobile phones are permitted in the Hospital, however the camera function may not be used to preserve the privacy of other patients
- Aids such as hearing aid, walking aid (please make sure these items are labelled with your name)
What Not To Bring:
- Valuables or large sums of money
- Non prescribed drugs
- Alcohol
Accessible, International Standard, Exclusive Mental Health Treatment
We offer extensive Mental Health Care Programs, many of which are exclusive to us.